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Warranty Information:

YOUR SATISFACTION IS OUR TOP PRIORITY

Static Control guarantees that STATIC CONTROL cartridges will be defect-free in both workmanship and materials for ONE YEAR from the date of purchase for our ink jet cartridges and TWO YEARS for our laser cartridges. At our discretion, we will replace or refund the full price of the cartridge should youfind it performs unsatisfactory.

Our cartridges are also guaranteed not to cause damage or abnormal wear in anyprinter for which the cartridge was originally designed and covers all equipment used within the manufacturer’s specifications. This does not include natural disasters or acts of God.

We will reimburse you for a complete repair should a defect in a Static Control cartridge be found to be the sole cause of damage to any printer. Static Control must be provided satisfactory evidence that printer damage was caused due to a defect in a Static Control cartridge.

All claims must be accompanied by an invoice from the designated authorized service company and the invoice must clearly indicate repair specifics, along with the contact information of the dispatched field service technician. Return of the defective product is required and must be clearly marked with an official Static Control-issued RMA on the outside of the package. Any sign of tampering with the product by non-Static Control personnel will void this warranty. Static Control's liability shall be limited to repair, replacement or reimbursement. This warranty is exclusive and in- lieu of any and all other warranties, expressed or implied.

This warranty is subject to change without notice.

CARTRIDGE WARRANTY PERIODS

ALL OTHER PRODUCTS  12 months

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Terms & Conditions

1: Quote on all NON-OEM products is valid for 7 work-days from date quoted.
2: Price on ORIGINAL items are valid for 3 days, due to the N$ vs US$ fluctuation. Original products are subject to availability.
3: Signed quote with order number OR Purchase order OR written confirmation of order required for all sales to be confirmed via e-mail (lori@iway.na).
4: Orders for items not in stock require 50% deposit and will not be ordered, unless paid.
5: Outstanding amount is payable upon delivery/collection - unless prior arranged with management.
6: Items remain property of Lori Ink cc until paid in full.
7: Payment Methods: NO Cheques. EFT Preferred. Cash, Debit/Credit cards-only at office. Payments exceeding N$8,000.00 will not be processed via Debit / Credit card.
8: Orders exceeding N$800.00 (EXCL VAT) will be delivered FREE (Windhoek only - within 20km range from office.)
9: Faulties: Laser Toner cartridges will only be replaced if less than 75% of yield was used.
10: Faulty products will be replaced within 7 days of receiving faulty item with test pages.
11: Returns Policy: Customer's responsibility to provide correct cartridge code(s) BEFORE purchase. Cartridges must be in original packing, un-opened and accompanied with original invoice. 25% handling fee will be charged on all returns. NO Cash refunds under any circumstances. NO refund on warranty expired products.
12. ETA's (Estimate Time of Arrival) on special-order products are not guaranteed. Special order products cannot be returned for refund. Warranty claims will be handled on per case basis.
13: Purchase orders may not overwrite Lori Ink cc standard terms and conditions.
14: We shall not be liable for any loss related to this agreement.

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